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Contact Block Management

Email: info@ascothousepeterborough.co.uk

Emergencies: call Luke on 01354 702944

Ascot House at Lynch Wood

Tenant Portal

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Tenant Portal

Welcome to your new home

We're delighted to welcome you to your new home.

Ascot House is a residential community of 96 modern two-bedroom apartments, including duplex apartments, at Lynch Wood, Peterborough.

To help you settle in, we've put together a helpful guide of FAQs and useful information below.

If you ever have questions, concerns or any maintenance issues, please contact your letting agent in the first instance – they're here to help:

Your address

Ascot House

Ascot House, Lynch Wood, Peterborough, PE2 6DF

What3Words: ///once.closet.dimes
Useful Information

FAQ & Useful Information

Your kitchen is fitted with an integrated electric oven, ceramic hob, chimney hood, fridge freezer and dishwasher, plus a Beko washer dryer in the airing cupboard.

Manufacturer manuals for each appliance are available below:

Apartments are fitted with Freeview TV. Sky Q and Virgin Media are not available, but Sky Stream (WiFi-based) can be used.

WiFi is included in your rent. Scan the QR code below with your phone's camera to connect automatically, or enter the details manually.

QR code to connect to the Ascot House Resident WiFi network
Network nameAscot House Resident
PasswordAscotHouse2023!

Radiators are electric, and controlled manually on the radiator itself.

Ascot House has on-site parking for residents. Spaces are not allocated to individual apartments – parking is available on a first-come, first-served basis.

Please speak to your letting agent or Block Management about any permit arrangements, and be considerate of other residents and visitors when parking on site.

  • Lifts must not be used in the event of a fire.
  • If you discover a fire, call 999 and ask for the fire service.

Ascot House has communal refuse and recycling stores on site. Please take a moment to view Peterborough City Council's information on using shared communal bins.

  • Please use the correct bin for general waste, recycling and food waste
  • For security, please don't share any store access codes with anyone
  • Contact Block Management if a bin store is full or needs attention

A cycle store is provided on site for residents' bikes and scooters. Please store bikes, scooters and e-bikes in the designated store rather than in communal hallways, stairwells or fire escape routes.

E-bike and e-scooter batteries should always be charged in line with the manufacturer's safety guidance.

Ascot House has a landscaped courtyard garden and communal entrance lobby for all residents to enjoy. Please help keep these areas tidy and free of personal belongings.

Site-wide CCTV covers internal and external communal areas for residents' security.

The development benefits from CCTV throughout communal areas and external spaces. Please help keep the building secure:

  • Ensure all doors close behind you.
  • Don't let unknown people into the building.
  • Don't share access codes with anyone, including delivery companies.
  • Ask delivery drivers to call your apartment from the intercom so you can let them through the main door yourself.
  • Meet visitors and delivery drivers at the main entrance rather than letting them roam the building.

Remember, this is your home, and it's always worth taking care over who you let in.

Ascot House is served by lifts as well as staircases. Please report any lift faults to Block Management as soon as possible.

In the event of a fire alarm, always use the stairs and follow the building's posted evacuation instructions – never use the lift.

Your apartment is fitted with a mechanical extraction (MEV) system to help manage condensation and keep air quality fresh. Please don't switch it off, and keep vents clear of furniture and belongings.

Contact Block Management if you notice unusual noise from the system or persistent condensation.

All maintenance issues should be reported directly to your letting agent in the first instance.

Block Management

Contact & emergencies

Contact Block Management

This development is managed by Charlie Capital (March) Ltd, on behalf of the owners.

For out-of-hours URGENT issues, call Luke Clarke on 01354 702944.

For non-urgent matters, email info@ascothousepeterborough.co.uk.

For all tenancy-related matters, including maintenance, please report these directly to your letting agent in the first instance.

If you have any further questions, your letting agent will be happy to help.